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Your Role at Avalon
The Avalon Sales Representative is an independent, commission-based professional responsible for generating and closing residential and commercial roofing and exterior projects. This role focuses on meeting with customers, identifying needs, presenting clear solutions, and guiding projects from initial contact through signed agreement. Sales representatives are expected to operate with professionalism, integrity, and accountability while representing the Avalon brand in the field. Success in this role comes from strong communication, accurate documentation, consistent follow-through, and a commitment to delivering a high-quality customer experience on every project.

Sales Standards and Expectations

Sales Terms and Processes:
This section introduces the core sales terminology and structured sales process used by our team. Understanding these terms and steps ensures clear communication, consistent customer experiences, and a professional approach at every stage of the sales cycle. Team members will learn how leads move through the sales process—from initial contact and qualification to discovery, proposal, follow-up, and close. Emphasis is placed on identifying customer needs, communicating value, addressing concerns with confidence, and guiding customers toward informed decisions. By mastering these sales terms and processes, team members are better equipped to build trust, maintain consistency, and represent the company with professionalism and integrity while delivering solutions that align with each customer’s goals.

Sales Technology:

Sales person licensing:

Residential Builders Salesperson Licensing -Michigian 00:00
Process for getting licensed: 00:00
Studying for your test: 00:00

GAF Learning Portal

Estimates and Contract Writing:

Pricing:

Finance 101:

Insurance 101:

Go to course home
Studying for your test:

What can I expect on the Salesperson exam?

The salesperson exam is 45 questions. You must get 32 of the questions correct. You will have 90 minutes to complete the exam.

Licensing Requirements (8 questions)
  • Understand when a Salesperson license is required
  • Know actions subject to disciplinary action
  • Renew license
  • Understand the Builder/Contractor-Salesperson relationship
  • Display license appropriately
  • Understand how to report changes to license
  • Understand permitting and inspection requirements
  • Comply with record keeping requirements
  • Understand Builder Liability Insurance requirements
Regulatory and Statutory Requirements (10 questions)
  • Understand discriminatory activities under fair housing guidelines
  • Understand discriminatory activities under Civil Rights Act (Elliot-Larsen Civil Rights Act)
  • Understand Truth in Advertising guidelines
  • Understand guidelines for home solicitation sales and
  • costumer’s cancellation rights
  • Understand general state building code requirements
  • Understand when building restrictions may apply
  • Comply with EPA Regulations on hazardous materials
Contracts (13 questions)
  • Understand the types of and components of contracts
  • Understand the terminology related to contracts
  • Comply with state requirements for contracts
  • Understand and create addenda and change orders
  • Understand and adjust contract for factors affecting completion date
  • Comply with guidelines for allowances
  • Understand basic concept of warranties
  • Understand definition of breach of contract
  • Explain financing options
Mathematics, Measurements, and Estimating (9 questions)
  • Understand and apply basic concepts and terminology
  • Compute discounts
  • Perform calculations using basic math
Construction Drawings (5 questions)
  • Interpret symbols and legends
  • Compute actual dimensions based on scale
  • Understand and interpret different types of plan views
  • Identify basic information on plan drawings

Follow this link to study materials for your exam:

khttps://drive.google.com/drive/folders/1IP49I2ORf-ky8GxLMPGoSUWSTMrEK8FF?usp=drive_link

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