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About the Restoration Division.
This lesson will cover basic information such as our bio, legal structure and reason for having a restoration division.

Short Bio
Legal Structure
Why have a restoration division?
Why Restoration is different?
Two Types of Restoration Services
Go to course home
Why Restoration is different?

1. Purpose of the Work

Restoration is about returning a home to its pre-loss condition after damage from a covered event such as a storm, fire, or water loss. The goal is repair and replacement—not improvement.

Renovation/remodel is elective. Homeowners choose to upgrade, change layouts, improve aesthetics, or increase value beyond what previously existed.

2. Urgency and Safety

Restoration projects are time-sensitive.
Delays can lead to:

  • Additional water intrusion

  • Mold growth

  • Structural deterioration

  • Safety hazards

Work often begins immediately with mitigation, drying, securing the structure, or temporary repairs.

Renovation/remodel projects are planned on the homeowner’s timeline and are rarely emergency-driven.

3. Insurance Involvement

Restoration is typically insurance-driven.

  • Scope and pricing are based on the damage caused by the loss

  • Work must meet policy guidelines and local code

  • Documentation, photos, and adjuster communication are critical

Renovation/remodel is paid directly by the homeowner and is not limited by insurance policy language.

4. Scope and Documentation

Restoration requires detailed documentation, including:

  • Cause of loss

  • Extent of damage

  • Code-required upgrades

  • Pre-loss condition

The scope must be defensible and accurately reflect what is necessary to restore the property.

Renovation/remodel are flexible and can evolve based on preference, budget, and design choices.

5. Materials and Standards

In restoration, materials are selected to match or reasonably replace what was damaged. Upgrades may be limited unless paid for out-of-pocket.

In Renovation/remodel, materials and design choices are driven by personal taste, lifestyle, and investment goals.

6. Decision-Making Process

Restoration decisions often involve:

  • Insurance adjusters

  • Mortgage companies

  • Restoration professionals

  • Building inspectors

Renovation/remodel decisions are made primarily by the homeowner.

7. Emotional Context

Restoration work often follows a stressful event—fire, flood, or storm damage. Homeowners may be dealing with displacement, loss, or financial uncertainty.

Renovation/remodel is typically a positive, planned experience.

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