About the Restoration Division
This lesson will cover basic information such as our bio, legal structure and reason for having a restoration division.

Restoration Sales Process (Wind/Hail)

Insurance Products:

Storm Damage Restoration (Wind, Hail, Tornado, Falling Trees)

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This is one of the most common insurance restoration categories, especially in Michigan due to severe weather.

Typical restoration work includes:

  • Roof repair or full roof replacement

  • Siding repair or replacement

  • Gutter and downspout replacement

  • Window and door damage repair

  • Structural repairs from fallen trees or debris

  • Exterior trim, fascia, and soffit repairs

Storm restoration often involves documenting widespread damage that may not always be obvious from the ground.


Water Damage Restoration

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Water losses typically require both mitigation (drying and cleanup) and reconstruction (rebuilding damaged materials).

Typical restoration work includes:

  • Emergency water extraction

  • Structural drying and dehumidification

  • Mold prevention or remediation

  • Drywall removal and replacement

  • Flooring replacement (carpet, hardwood, LVT, tile)

  • Cabinet and trim replacement

  • Insulation replacement

Water damage restoration is usually time-sensitive because delays can increase damage and lead to mold growth.


Fire and Smoke Damage Restoration

 

Fire restoration involves both structural rebuilding and specialty cleaning.

Typical restoration work includes:

  • Structural repairs and rebuilding

  • Smoke and soot removal

  • Odor removal and air purification

  • Drywall, insulation, and framing replacement

  • Electrical system repair

  • Flooring, cabinetry, and finish reconstruction

  • Contents cleaning and restoration

Fire losses often involve multiple trades and extensive coordination with insurance adjusters.


Mold Remediation (When Related to a Covered Loss)

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Mold restoration is usually covered only if it results from a sudden covered event, such as a burst pipe or storm intrusion.

Typical restoration work includes:

  • Containment setup to prevent spread

  • Removal of contaminated materials

  • Antimicrobial treatments

  • Air filtration and testing

  • Rebuilding removed materials


Structural Restoration and Reconstruction

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Some losses require rebuilding parts of the home’s structure.

Typical restoration work includes:

  • Framing and structural repairs

  • Subfloor and roof decking replacement

  • Load-bearing wall repairs

  • Foundation repair (if related to a covered loss)

  • Code-required upgrades tied to repairs


What Makes Restoration Different From Remodeling

Since you often deal with both in your industry, this is a helpful distinction:

Restoration

  • Triggered by damage or loss

  • Usually involves insurance

  • Focused on returning home to pre-loss condition

  • Often urgent and time-sensitive

  • Requires documentation and claim coordination

Remodeling

  • Voluntary improvement or upgrade

  • Paid directly by homeowner

  • Focused on improving function, style, or value

  • Flexible timeline and design choices

Additional Work Often Included in Insurance Restoration

These items are commonly part of a claim even though homeowners may not realize it:

  • Temporary tarping or board-ups

  • Debris removal

  • Emergency mitigation services

  • Code compliance upgrades (when required by law and covered by policy)

  • Matching materials for uniform appearance

  • Permit and inspection coordination